One of world’s largest independent bookmaker and UK’s biggest high street retailer with 1350 shops. The company is owned by Fred Done who started with just one shop in Salford in 1967, and operated by Petfre (Gibraltar) Limited.
They recently acquired Tote for £265 million and the company has been awarded an exclusive seven year license to operate pools betting on UK racecourses. The company differentiated itself by offering excellent customer value and excellent service. These principles are still at the heart of the business and that’s why is called the Bonus King. No other high street bookmaker offers daily bonuses and price boosts like them.
Customer support
BetFred offers 24/7/365 live chat customer support in English language, as well as e-mail support and phone. They reply at most cases almost immediately, so you can be sure that you will get a good treatment from them. There is also a FAQ section providing some of their top areas of inquiries. There is four channels of support available, accounts, technical, free bets and general support.
Payment options, deposit and withdrawal methods
They accept all currencies. For any transaction which requires a currency exchange, the applicable exchange rate will be the mid-rate as quoted by the Financial Times.
You can deposit or withdraw with any of the following methods: All credit and debit cards (Visa, Mastercard, Maestro, Electron, Switch, Solo, Visa Delta or Laser), Skrill (Moneybookers), PayPal, Neteller, Ukash, Cheque, Bankers draft and Bank Wire. Minimum deposit amounts for cards are £5.00 for UK (€7.20 for Europe), and for e-wallets £5.00 (€10.00 for Europe).
They will not charge you for depositing funds with your debit or credit card, but please be aware that some credit card issuers may charge you a fee for using the card for gaming purposes. They allow one free deposit per day made using, Neteller and Moneybookers. All additional transactions less than £170/€300/$300 may be subject to a 2.9% charge.
Due to Card Scheme Rules and Anti Money Laundering Regulations wherever possible withdrawals will be paid back to the deposing method, if this is not possible they reserve the right to request additional documents. When you make a deposit or withdrawal with them, your transactions will show on your bank statement. These transactions will either show as Betfred or Petfre.
All withdrawals are processed very quickly. Especially all e-wallets (Skrill, Neteller etc) withdrawals are really fast, with an average time of three hours.